Commercial mediation (resolving disputes between legal entities, legal entities and their clients, individuals in settling property disputes, protecting consumer rights, etc.)

There are some standard rules apply to the initiation of the process and its implementation at the UMC. In addition, when conducting commercial mediation, the following information is provided in writing to the сertificate on the basis of the dispute (Step 6):


  1. The names, addresses, fax numbers, e-mail addresses of the parties to the dispute, as well as their authorized persons, if any;
  2. A description of the dispute, including, where possible, its cost estimate;
  3. The name of the mediator who will lead the process;
  4. Copy of the document on payment of the organizational contribution.

For more information on the list of required documents, the specifics of conducting or terminating mediation on ICC standards, see here.

At the stage of contracting, the parties may consider mediation as a pre-litigation way of resolving the dispute. To this end, appropriate mediation caveats should be made in the contract.


Family mediation

  1. The parties decide to participate in mediation during or after a coordination meeting (consultation) with a representative of the UMC;
  2. In case of reaching an agreement on mediation with both parties, an agreement is signed between the UMC and the parties, in which, among others, the issue of cost of the service and the distribution of responsibilities for its payment are also specified, as well as a list of topics that are submitted for mediation. The other organizational issues related to mediation are also resolved;
  3. Meetings of the parties with the mediator are held in a series of short-term (up to 3 hours) meetings.

    Other types of mediation*
  • Mediation in the organization (between employees);
  • Labor disputes and conflicts (including those related to signing of the Collective Agreements);
  • Corporate disputes and conflicts (between founders, shareholders and the executive body, the Board of Directors, etc.).

* Mediation of these disputes and conflicts is in accordance with the principles of commercial mediation

You can order mediation by calling [044] 490 6635 or by writing a letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Календар подій

Вхід до Ресурсного центру (en)


Відеозапис події "Які навички необхідні для успішної карʼєри медіатора в 2024 році?"

Для всіх, хто хотів, але не зміг бути з нами, відеозапис події з Галиною Єрьоменко. Про…


Есслінген-на-Неккарі, земля Баден Вюртемберг, Німеччина. Тут завершився 9-місячний проект…


Запрошувати українців виступити все ще є модною традицією Але хочеться сподіватися, що…

Підпишіться на розсилку


Contact Information

Ukraine, Kyiv, Voloska 8/5 str.
4 NaUKMA building, 4th floor
tel.:+38 (044) 490-66-35
fax:+38 (044) 425-77-81
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Any part of these materials cannot be reflected or used in a different way
in any other form without a written consent of the people who possess copyright.

© 2009, Ukrainian Mediation Center
[UMC], kmbs