Ukrainian Mediation Center (UMC)

1. You will be asked to sign an agreement for mediator services. This agreement states:

• Principles of mediation (negotiation) procedure: transparency, voluntariness for participants;
• Data confidentiality: information obtained during mediation cannot be used in court or to the detriment of the other party;
• According to the agreement, the mediator receives immunity as a witness and cannot be summoned to court. This ensures the independence and impartiality of the mediator.

2. The Center offers transparent prices for services, coordinates them with the client.

• You pay primarily for professional mediator services in arranging and conducting the negotiation/mediation procedure.
• We are motivated by the added bonus, the contingent fee. But, truly speaking, we do not guarantee 100% percent resulty. Our experience shows that 80% of well-organized mediation is successful for our clients.
• If the parties cannot reach an agreement for various reasons, which is approximately 20% of the cases, the mediator proposes to complete the procedure to save your time and money.

3. We do not guarantee reconciliation between the parties. Commercial mediation is first and foremost a business dispute resolution.

• Commercial mediation does not necessarily end in your reconciliation with your opponent. But often former business partners re-establish business and personal relationships because the mediator helps you and your opponent to express opinions and be heard by one another.

4. The mediator should not seek to impose a mutually agreed solution on the parties.

• The task of the mediator is to create productive and comfortable conditions for business communication on the subject of dispute resolution.
• Even when opponents do not agree on the mediation table, they understand the causes and change their behavior in such conflicts as they prevent new ones.